Refund Policy
Updated: 5-14-24
Introduction
Veteran Equine Time (VET) aims to provide fun, educational, and safe horseback riding programs and services for all visitors. This Refund Policy outlines our policies regarding refunds.
Program Fees
1) Refund Requests: Refund requests must be made in writing to: [email protected].
2) Full Refunds: Full refunds will be issued if the request is made at least 24 hours before arrival time.
3) Partial Refunds: Partial refunds may be issued at our discretion for requests made 24 hours or less before the arrival time. Partial refunds equal the amount paid minus a 25% cancellation fee. You also have the option to cancel your booking and donate the amount paid.
4) No Refunds: No refunds will be issued once arrival time has been reached, except in cases of medical emergency with documentation.
Donations
1) Donations to Veteran Equine Time (VET) are non-refundable.
2) In exceptional circumstances, refund requests for donations may be considered on a case-by-case basis.
Cancellations by Us
If we cancel a program due to unforeseen circumstances, participants will receive a full refund or the option to reschedule.
Contact Information
For any questions regarding this Refund Policy, please contact us at:
931-401-4646
330 Davis Lane
Clarksville, TN 37040